How to submit a request
Email privacy@covenantact.com from the address associated with your account. Use the subject line Account deletion request and include:
- whether you use CovenanTact Home, CovenanTact Community, or both;
- the email address associated with the account;
- for Community, the name of the association or community involved; and
- a clear statement that you want your CovenanTact account deleted.
What happens next
We will acknowledge the request, verify that it came from the account owner, and review the account for security, association-administration, billing, dispute, and record-retention obligations. We will then explain the action taken and any information that must be retained.
Home accounts
For CovenanTact Home, deletion is intended to remove or de-identify account-controlled personal information and private product records, subject to limited security, legal, transaction, and backup-retention needs. If an in-product deletion option is available to you, you may use it instead of emailing us.
Community accounts
Deleting a Community account is different from leaving an association. Shared association records—including governing documents, official actions, meeting or voting records, financial records, and other records controlled by the association—may need to remain available to the association or be retained for legal or operational reasons. Personal identifiers that are not needed for those purposes may be removed or de-identified where appropriate.
If you are the last active association administrator, an administration-transfer step may be required before account deletion can be completed.
Questions
For questions about deletion or retention, contact privacy@covenantact.com.